CODE-ZERO is a nautical lifestyle brand founded and designed by professional sailors. Founded in 2017, the brand has quickly become an official clothing supplier and sponsor of international sailing regattas and events. Sailors and customers around the world appreciate the brand and its approach to nautical heritage on the water, in the marina and in everyday life. CODE-ZERO is a fast-growing sportswear brand with its own offices and shops in Germany, the Netherlands, France, Spain, Hong Kong and the USA. Since 2021, the fashion brand is also official partner of the Alfa Romeo F1 Team.
We are seeking a highly motivated and experienced customer service representative to join our dynamic online store team in Hamburg, Germany. If you have a passion for fashion and a commitment to providing outstanding customer service, we want to hear from you!
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Resolve customer issues and complaints in a prompt and satisfactory manner
- Maintain a high level of product knowledge and be able to effectively communicate product features and benefits
- Process returns, exchanges, and warranty claims in accordance with company policies
- Collaborate with other departments to resolve customer issues and improve the overall customer experience
- Proactively identify areas for process improvement and make suggestions for enhancing the customer experience
Qualifications
- A minimum of 2 years of experience in a customer service role, with a proven track record of providing excellent customer support
- Strong written and verbal communication skills in German and English
- Ability to multitask and prioritize tasks in a fast-paced environment
- Excellent problem-solving and conflict resolution skills
- Familiarity with Zendesk or similar customer service software
- Passion for fashion and a deep understanding of the fashion industry
We offer a dynamic and fast-paced work environment with a focus on innovation and creativity. If you're a motivated and passionate individual, who is eager to take on a new challenge, we would love to hear from you.
Apply now
